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Jacqui Turner


I have enjoyed a very successful career in Training and Management roles within Retail, Financial Services and Utility Industries. Achievements have included ‘Welsh Contact Centre Trainer of the year’ 2014, in addition to several company awards for outstanding training and coaching delivery, which have extensively improved individual and team performance. I have demonstrated an exceptional ability to understand training needs in order to design and deliver innovative and thought provoking


programmes, which enthuse all level of employees to have a ‘can do’ attitude, and therefore perform at an optimum level. During my career I have ensured training has been fully embedded by providing effective coaching support, in order to meet or exceed return on investment objectives.


Having worked within Learning and Development roles for over 20 years, designing and delivering management programmes based on the most current research; I have developed an expert knowledge of the skills managers at all levels require, to meet business standards and exceed individual and team objectives. Please view my LinkedIn Profile for more details, including several endorsements and recommendations.