Resolving Conflict & Holding People Accountable

Conflict is not a bad thing. However, the way individuals and organisations manage the fall-out (or fail to deal with it), often is. Resolving conflict requires the use of effective communication skills, assertive behaviour, problem solving and negotiating skills. This module develops a greater understanding and self-awareness of your preferred conflict management style, and the communication and interpersonal skills required to manage, resolve and where possible prevent conflict.

It also provides the foundation for those who would like to gain a formal qualification and achieve the ilm Unit Qualification.

The Resolving Conflict & Holding People Accountable Module is delivered through a blended learning approach consisting of one full-day interactive workshop, one to one coaching and a post workshop action plan to encourage application of the models, tools and techniques back in the work environment.