This Module has been designed to support anyone who requires support in managing difficult or challenging persons and/or would like to develop a higher level of assertiveness to confidently hold people accountable.

Conflict is not a bad thing. However, the way individuals and organisations manage the fall-out (or fail to deal with it), often is. Resolving conflict requires the use of effective communication skills, assertive behaviour, problem solving and negotiating skills. This module develops a greater understanding and self-awareness of your preferred conflict management style, and the communication and interpersonal skills required to manage, resolve and where possible prevent conflict.