Key areas covered on this programme are:
Seminar 1 – Interpersonal Intelligence
Understanding ourselves and others is the foundation for developing meaningful and collaborative working relationships. This first Seminar introduces the CLARTY4D Personal Profiling Tool raising our self-awareness and identifying the emotional triggers.
Seminar 2 – Using a Coaching Approach
Seek first to understand by using a coaching approach and then facilitate a two-way discussion to develop options and actions that gains both commitment and motivation.
Seminar 3 – Directive and No-Directive Coaching
Understanding and applying Directive and Non-Directive Coaching style, ensuring you communicate with clarity and positively engage, influence and achieve results.
Seminar 4 – Managing Learning Development
Identifying development needs, implementing training methods that accelerate learning and monitoring progress provide opportunities to share positive and constructive feedback, motivating both individuals and the team to enhance performance.
Seminar 5 – Managing Conflict & Holding People Accountable
Recognise personal style in managing conflict and confidently hold people accountable, effectively managing potentially difficult conversations.
Programme Objectives:
- Apply best practice principles of coaching.
- Recognise personality and learning styles, and how to adapt yours.
- Build rapport/empathy through effective questioning and listening skills.
- Provide and receive positive and constructive feedback.
- Recognising personal style in dealing with conflict.
- Confidently hold people accountable using the CURES technique.
