Conflict is not a bad thing. However, the way individuals and organisations manage the fall-out (or fail to deal with it), often is. Resolving conflict requires the use of effective communication skills, assertive behaviour, problem solving and negotiating skills. This module develops a greater understanding and self-awareness of your preferred conflict management style, and the […]
Why is it most of us get on well with 80% of people, whilst 20% annoy and frustrate us? The Interpersonal Intelligence module provides a positive and practical experience to help delegates become more effective. It explores self perception and the perception others have of them, whilst enhancing the self awareness and personal performance. The […]
LEAD Management Programme provides an intensive introduction to the world of people management, focusing on achieving results with and through people. The programme is highly practical - the return on investment starts the minute the delegate re-enters their working environment. Two key features of the programme are the opportunity each delegate has to work with […]
Presentations are a highly effective medium of communication used with colleagues, project teams, management and customers. This module will provide delegates with the opportunity to practice the preparation and delivery of both formal and informal presentations. It is designed to enhance basic presentation skills, improving self confidence and assisting delegates to create a more professional […]
Our work and personal environments are now more demanding and more competitive than ever. Managing time and work pressures are synonymous. We find ourselves working harder and longer. Recognising the need to evaluate the way we use time is the positive action required to reduce workplace pressures. The Personal Effectiveness module introduces you to a […]